The main responsibilities of this role will be as follows:

Database Management

• Manage and enhance all aspects of the Raiser’s Edge NXT needed by the Development Office to ensure accurate information relating to prospects, donors, gifts and volunteering is readily accessible, including:
  • Regular data entry and cleaning, analysis and segmentation to improve the effectiveness of regular giving campaigns and prospect management
  • Manage data imports and exports to transfer information from SIMS, surveys, events
  • Undertake duplicate record merging, clean-up tasks and regular imports and updates
• Develop clear and robust procedures to train and support users across the team.
• Participate in planning for fundraising activity, using data analysis to inform strategy.
• Identify and act upon new data and financial requirements, including, but not limited to; Data Protection and Gift Aid regulation.
• Ensure compliance with the FR regulator across our fundraising activities.

Finance and Gift Processing

• Manage all aspects of finance and financial reporting relating to the processing of gifts and administration of gift income to Highgate and LAET.
• Ensure gifts are invoiced, recorded, processed and acknowledged through thank you letters and receipts in a timely fashion.
• Ensure Highgate’s gift acceptance process is followed supplying relevant information to the Governors Donations Acceptance Committee as required.
• Conducting all regular gift processing, such as direct debits, and management of the school’s regular Gift Aid claims.
• Provide regular reports on fundraising activities, performance and forecasts as appropriate, for inclusion with Governors and all published reports, working with the Development Director.

Fundraising Activities

• Support the School’s regular fundraising activities, raising funds from Cholmeleians, parents and friends of the School via telephone campaigns, direct mail and crowdfunding campaigns, and occasional personal asks.
• Ensure the ongoing success of the School’s regular fundraising campaigns through ongoing management and reporting.

• Work with the Development Office team on the stewardship and recognition of donors
• Work closely with the Development team to manage the prospect pipeline and the research process, producing useful information to advance our fundraising activities.

Alumni Relations/Events

• Assist with and attend events (online or in person) for Cholmeleians, parents and friends of the School as needed; this will require some evening and weekend work for which appropriate time off in lieu may be given at your line manager’s discretion.
  • Support the Head of Alumni Relations and the Alumni Officer in the management of the Old Cholmeleians website
  • Oversee OC demographics statistics and analysis

Additional

• Respond to all enquiries about fundraising from Cholmeleians, parents, donors, prospects and other members of the community in a timely, welcoming, friendly and helpful manner at all times.
• Carry out any other duties as may reasonably be requested by the Development Director and Head or Bursar.

Please note, this role may require occasional travel outside London.  Attendance at evening and weekend commitments, in particular fundraising and engagement events outside normal office hours will be required.

There will be potential to develop, over time and in consultation with the Development Director and Head, the scope and details of this job description.

These duties and responsibilities are intended as a guide. They are not exhaustive: the Development Manager – Operations role holder will be expected to undertake any reasonable task or responsibility as required by the Development Director, Head and Bursar.

• Criteria
• How will these be tested or verified?
• Qualifications/Professional Bodies

• Essential

  • Educated to graduate level or equivalent.
• Experience

• Essential

  • Demonstrable successful fundraising or transferable professional experience (for example in marketing, PR, education or the charitable sector).
  • Experience of working with Customer Relationship Management (CRM) databases, with confident use of queries and reports.

   

  Desirable

  • Working in an educational institution (e.g. a university or a School).
  • Experience of project management.
• Skills / Knowledge

• Essential

  • Excellent written and spoken English;
  • Numerate and confident in handling financial data;
  • Knowledge of Microsoft packages and databases.
  • Flexible with a ‘can-do’ approach, and the ability to:
    • Work independently and imaginatively, and also as a part of a team, and to take the initiative;
    • Communicate effectively with a wide variety of people;
    • Work calmly under pressure and manage a diverse workload within tight deadlines;
    • Ensure a high level of attention to detail and accuracy in all work undertaken.

   

  Desirable

  • Awareness and understanding of safeguarding and welfare of children.
  • Knowledge of a database used in fundraising management e.g. Raiser’s Edge, Donor Strategy.
• Personal Attributes

• Essential

  • Commitment to Highgate’s ethos;
  • Highly motivated with exceptional attention to detail;
  • High levels of personal integrity and maturity;
  • High standards of written and oral presentation;
  • A willingness to travel in the UK, and to work outside normal office hours;
  • A willingness to adapt to the culture of an independent school;
  • Diplomacy and tact and a good sense of humour;
  • The ability to maintain in strictest confidence any information received concerning School matters.

   

  Desirable

  • A willingness to be involved in the wider life of the School.