Receptionist – Mallison Sports Centre

  • Job title: Receptionist - Mallison Sports centre
  • Job Type: Full time (but will consider PT applicants)
  • Salary: £21,500
  • Department: Mallison Sports Centre
  • Reporting to: Mallinson General Manager
  • Location: Highgate, North London
  • Start: As soon as possible
  • Closing Date: 20 March 2023 at 12:00 am
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We have an exciting opportunity for a skilled Receptionist to join the friendly Mallinson Sports Centre at Highgate School.

We are looking to appoint a friendly and welcoming Receptionist to provide excellent Front of House service to pupils, staff, parents and visiting public during our busy and dynamic schedule, where are operating the facilities for over 100 hours a week.

We are looking for someone with office skills and a friendly personality to be the first point of contact for the dynamic, caring and forward-thinking community at Highgate and surrounding areas.


The Department

The Mallinson team provide strategic, operational and commercial support for the Mallinson Sports Centre which is part of Highgate School.
We are a collaborative, dynamic team who are customer-focused, multi-tasking and passionate about sports and fitness.

The Mallinson Sports Centre services the needs of the extended School family and the local community as well as those of our pupils. During term time the Centre is used exclusively by the School between 7am and 6pm and outside these times and at weekends the community use programme is in place.

The successful candidate will be joining the Mallinson team at a truly exciting time during a 10 year development plan of the facilities which is already in progress. You will be able to develop your knowledge of the leisure and school industry whilst developing your communication and team working skills.

Sport has traditionally held a significant place in the life of Highgate and the sports facilities are excellent. Highgate has extensive playing fields covering some 20 acres with squash, tennis and Eton Fives courts. The Mallinson Sports Centre consists of a large sports hall, a cricket hall, a 25m swimming pool, squash courts and a weights suite together with a social area, ancillary offices and changing accommodation.

Job Description

To provide support to Mallinson Sport Centre Management team and offer front of house service during School and commercial operating hours.

MAIN RESPONSIBILITIES

Office and Administrative Support

  • Sell MSC merchandise and general till operation
  • Provide information re term time and holiday courses
  • Answer phone queries and take bookings / payments
  • Field questions about fixture timings and venues
  • Tidy and refill brochures around the building
  • General administration duties e.g. photocopying, laminating & making posters
  • Updating display boards
  • Help parents/pupils with lost property
  • Liaise with staff and drycleaners re: laundry collection
  • Membership expiry checks and renewals
  • Help to maintain a clean, safe and friendly facility
  • Maintain a working knowledge of all the services available at the MSC
  • Provide a supporting function for all MSC staff
  • Assist with contract hire and invoices
  • Assist with the management of events
  • MSC tours and membership sales

Reception duties and management of visitors

  • Be the first point of contact at for visitors and parents, making them feel welcome.
  • Ensure that visitors sign in at Reception and are issued with a security pass
  • Where large groups of visitors are expected, for example visiting schools for a competition, liaise with the relevant members of staff regarding signing in procedures, lists of attendees etc.
  • Greet parents, pupils, members, staff (Sign people in/out)
  • Provide a friendly and welcome service to all customers
  • Ensure tidiness of the reception area and meeting rooms, making them look as attractive as possible, e.g. flowers, magazines & general presentation
    Providing Cover
  • Provide cover for other administration functions across the school as necessary
    Customer Service
  • Working in close collaboration with the Mallinson Sports Centre Team. As a Front of House Assistant, you will seek to deliver a first class experience to our visitors, members and parents.
    Health & Safety, Safeguarding
  • Develop a good understanding of the importance of health and safety and safeguarding aspects of school life, thereby ensuring that the reception areas provide a safe/secure barrier between the school site and the public arena
  • Liaise with porters and security staff (as necessary), to ensure the health and safety of pupils, staff and visitors
    General
  • Adopt a pro-active approach to continuous service improvement
  • The Front of House Assistant will have the opportunity to obtain qualifications such as Lifeguarding, First aid at work qualification, Health & Safety training/awareness etc.
  • The successful candidate will also be willing to assist with other general administrative tasks.
  • As part of your role, you may be required to undertake some evening and weekend work.
Person Specification
  • Criteria
  • How will these be tested or verified?
  • Qualifications and experience
  • Essential
    • First Aid at Work qualification or a willingness and capability to undertake a first aid qualification
    Desirable
    • Significant experience of secretarial or administrative duties including receptionist experience
    • Experience of working in the education sector
  • Knowledge / Skills
  • Essential
    • A high level of computer literacy, working with Microsoft Office 2010 and being proficient and accurate in word processing and spreadsheet programs, particularly Microsoft Word and Excel
    • Excellent spoken and written English
    • Numerate with a high level of attention to detail
    • Excellent interpersonal skills and the ability to communicate effectively with pupils, parents, staff and the wider School community. This requires an open, friendly approach together with a good telephone manner
    • The ability to remain calm and composed under pressure
    • Problem solving skills and the ability to apply diplomacy and tact when appropriate
    • The ability to prioritise tasks and to be able to show initiative in dealing with day-to-day situations
    • The ability to maintain in strictest confidence any information received concerning School matters
    Desirable
    • Knowledge of child protection and safeguarding policies
  • Skills / Knowledge
  •  

    Essential
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    Desirable

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  • Personal Attributes
  • Essential
    • Patience, flexibility and a sense of humour
    • A professional and proactive ‘can-do’ approach
    • A willingness to undertake training and development
    • Ability to work well as a member of a team
    • Ability to understand and adapt to the culture of an independent day school

Benefits

Location | Highgate Village, adjacent to Hampstead Heath, with quaint shops and easy connections across London.

Pension | AVIVA workplace pension scheme offered with a generous 21% employer contribution.

Personal development | Comprehensive induction support for new staff. Focus on continued professional development for all employees.

Leisure facilities | Free access, at stipulated times, to our sports facilities, including a fitness suite and swimming pool (recently refurbished).

Holidays | Generous holiday allowance of 33 days (including bank holidays) for full-time staff. Most holidays will be taken during school holiday periods.

Lunch | A complimentary lunch.

Help with sustainable travel  | Access to the Cycle to Work Scheme and a Season Ticket Loan scheme for public transport.

Family-friendly policies | Highgate appreciates that employees sometimes have family commitments so we try to be as supportive as possible, for example with enhanced maternity pay (8 weeks’ full pay, then 10 weeks’ half pay) and paid dependant leave.


Working at Highgate

A culture of community, kindness and belonging

Highgate is a caring, open-minded community, where we promote kindness, empathy and friendship. Everyone who works and studies with us deserves to feel they are part of a welcoming environment that enables them to be themselves and to thrive as individuals.

Our community extends beyond the school, through partnerships, charity work and our commitment to equality, inclusion and sustainability. All members of our school community are encouraged to look outwards and play an active role.

In a recent ISI inspection (Dec 2021), it was noted that “Pupils show exceptional respect for, and appreciate diversity within the school and wider community, and their own and other cultures, demonstrating sensitivity and tolerance to those from different backgrounds and traditions.”

Staff wellbeing

Highgate is committed to staff wellbeing, which we promote by encouraging a strong work-life balance; trying our best to support flexible working requests; providing a nutritious complimentary lunch in the dining hall; and offering access to sporting facilities including our recently renovated swimming pool.

The Staff Wellbeing Committee, with representatives across the School, meets regularly to drive forward initiatives, and a selection of staff have been trained as Mental-Health First Aiders.

We encourage an open culture throughout our school, with regular staff surveys, action committees and opportunities to feedback. We strive for continual learning and improvement, and staff training and development is paramount. There are opportunities to participate in the wider life of our school, such as taking part in trips or societies and getting involved in partnership projects.

More details about working at Highgate can be found here:

Work with us    Aims + Ethos


Charitable work and sustainability

As an independent school, we want to use our position as a charity effectively: to make high-quality education accessible to as many children as possible – through our bursary programme at Highgate and through our work with local state schools. We have partnerships with over 60 state schools across 7 London boroughs, and we are the principal educational sponsor for London Academy of Excellence, Tottenham – an academically-selective state sixth form in a community where such opportunities are lacking.

Alongside this, our staff and pupils undertake charitable activities throughout the year. These range from staff giving up their time to neighbourhood schools and charitable organisations, focused fundraising campaigns, to pupils undertaking community work in the local area or further afield.

As a school, we have a central role to play in educating our pupils, staff and parents about the importance of environmental sustainability. We are taking positive action to adapt our operational performance to tackle the negative effects of climate change. We encourage all our staff to reflect upon their personal and professional practices, to support our environmental agenda and to make positive changes wherever possible.

Application procedure

  • Closing Date: 20th March 2023
  • Timing of interviews: As soon as possible

Contact:  Justin Ball Mallinson General Manager is happy to answer any questions about this post.

Early Application: Applications will be considered ‘as and when’ received and we may close the vacancy if we appoint before the closing date.

Apply here

Inclusion

We know that more diverse teams are stronger teams, and that the more inclusive we are, the more our staff and pupils will feel a sense of belonging and will thrive. To enable us to make reasonable adjustments, please let us know of any disabilities (including neuro-divergence) when you submit your application.

Safeguarding

As this role will have regular unsupervised contact with children you must, if appointed, comply with Highgate’s Safeguarding Policy and Staff Code of Conduct. If in the course of carrying out the duties of the post the post holder becomes aware of any actual or potential risks to the safety and welfare of our pupils, these concerns must be reported immediately in accordance with the Safeguarding Policy.  If whilst in the post, Highgate becomes aware of any safeguarding concerns to staff, pupils or the community; these will need to be followed up in line with the safeguarding policy and code of conduct which is underpinned by KCSE and other legislation. These concerns may need to be shared with other agencies.  A copy of these policies will accompany all offers of employment. Training will also be provided to all staff to support Safeguarding practice.

Please read before you apply

Highgate is committed to the safeguarding and welfare of children and applicants must be willing to undergo child protection screening appropriate to this post, including checks with past employers, the Disclosure and Barring Service and overseas police check if necessary. Candidates from overseas must provide information about their past conduct, for example, by providing documents issued by overseas teaching authorities.

Please note that this role is ‘exempt’ from the Rehabilitation of Offenders Act 1974 and therefore, you are required to declare any convictions, cautions, reprimands and final warnings that are not ‘protected’ (i.e. filtered out) as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). Shortlisted candidates will be asked to provide details of all unspent convictions and those that would not be filtered, prior to the date of the interview.

In accordance with the latest guidance from KCSIE, we shall be conducting online searches on any candidates who are shortlisted.

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